FAQ’S for a seller

1. How do I create a seller account? Get started by signing up as a seller on our platform. Follow the simple registration process to set up your account and begin listing your products.

2. What documents are required for seller verification? To ensure trust and security, sellers are required to submit a copy AADHAR Card for verification. This process helps maintain the integrity of our marketplace.

3. How can I manage my product listings? Sellers have full control over their product listings. You can easily add, edit, or remove listings through your seller dashboard, providing flexibility and convenience.

4. What are the payment methods available for sellers? We offer various payment methods to facilitate seller transactions, ensuring seamless and secure payments. Sellers can choose the most suitable payment option for their needs.

5. How are shipping and delivery handled? Buyers are responsible for arranging shipping and delivery of their products.

6. What support is available for sellers? Our dedicated support team is here to assist sellers with any questions or issues they may encounter. Whether it's technical assistance or guidance on marketplace policies, we're here to help.

7. What is your return policy? Our return policy ensures transparency and fairness in transactions. Once completed, transactions are non-reversible. However, if a product fails to match its listed condition, we facilitate returns for both buyers and sellers, promoting trust and satisfaction. Additionally, we do not accommodate returns for 'Change of Mind' and 'Sizing related' issues, ensuring a seamless shopping experience for all.


8. What happens if there is an issue with my order? In the event of an issue with your order, our customer support team is readily available to assist you. You can reach out to us for prompt resolution and support.

9. Should I clean the product before shipping it? We recommend thoroughly cleaning your product before listing it for sale to ensure customer satisfaction. Please use appropriate cleaning methods suitable for the specific type of product to maintain its quality and condition.

10. What is the convenience fee, and why do sellers have to pay it? The convenience fee is a small percentage (10%) charged to sellers for each product sold on our marketplace. This fee covers various operational costs associated with maintaining and enhancing the platform, ensuring a smooth and convenient selling experience for our sellers and buyers alike.

11. What's the process for shipping label and packaging? The buyer will provide the shipping label with the necessary shipping details. The seller is responsible for arranging the shipping box or packaging for the product. Once the product is properly packaged, the seller can affix the provided shipping label and schedule pickup or drop-off with the chosen shipping carrier. This approach allows for seamless coordination between the buyer and seller while ensuring efficient and reliable shipping of the product.

12. What happens if the seller decides to retract a listing? If a seller changes their mind about listing a product, they can simply remove the listing from their account dashboard. It's important to promptly inform any interested buyers to avoid any inconvenience.

13. What should I do if my item gets damaged during shipping? When shipping the item, please capture photographic evidence of its condition during packaging. If the item is damaged or lost during shipping, we'll assume responsibility and collaborate with our courier partners to investigate the matter thoroughly.

14. What information can I share with the buyer? You're welcome to share pertinent details about the product itself, but refrain from sharing any additional personal or sensitive information beyond that. However, please refrain from sharing sensitive information such as telephone numbers, email IDs, credit card details, debit card details, UPI IDs, or banking information to ensure your privacy and security. Any attempt to solicit or provide contact or financial details will result in account suspension. Our platform provides secure channels for communication and payment processing to safeguard your personal data. Please note that we are not responsible for any information shared with the seller outside of our platform.

15. Photo Guidelines for Sellers Ensure your product listings meet our standards with these essential photo tips.

• Upload Front/Back/All Corners/Date Code: Provide comprehensive views of the product, including all sides and any relevant date codes.
• Show all wear & tear on the products: Disclose any visible wear, tear, or damage to the product in the photos.
• UPLOAD at least 4 photos: Ensure a minimum of four photos to adequately depict the item.
• Preferably click Against a Plain background: Opt for a neutral background to enhance the visibility and focus on the product.
• Use a Hanger in case of Apparels: Display clothing items on a hanger to showcase their fit and appearance accurately.
• Upload only Original pictures: Avoid using stock photos or images sourced from the internet; upload only original pictures of the actual product.

16. What penalties are imposed on sellers for violating marketplace policies? Sellers who breach marketplace policies may face various penalties, including account suspension, listing removal, or financial fines, depending on the severity of the violation.

• Selling Counterfeit Items: Offering fake or counterfeit products that infringe on intellectual property rights.
• Misrepresentation: Providing inaccurate or misleading information about the product, such as false descriptions or photos.
• Non-Delivery: Failing to ship the purchased item within the agreed-upon timeframe or not shipping it at all.
• Poor Customer Service: Consistently providing subpar customer service, such as ignoring buyer inquiries or complaints.
• Feedback Manipulation: Engaging in feedback manipulation practices, such as coercing buyers to leave positive reviews.
• Price Gouging: Unfairly inflating prices during times of high demand or scarcity.
• Infringement of Policies: Violating platform policies regarding prohibited items, restricted content, or unethical behavior.
• Payment Fraud: Attempting to defraud buyers or the platform through payment scams or unauthorized transactions.
• Account Abuse: Creating multiple accounts to circumvent restrictions or engaging in fraudulent activities. Non-Compliance with Shipping Policies: Failing to adhere to shipping guidelines, such as delayed shipments or inadequate packaging.

FAQ’S for a buyer

1. How do I create an account on the marketplace? Get started by signing up as a seller on our platform. Follow the simple registration process to set up your account and begin listing your products.

2. What documents are required for seller verification? To ensure trust and security, sellers are required to submit a copy AADHAR Card for verification. This process helps maintain the integrity of our marketplace.

3. How do I make a purchase? Discover the simple steps to place an order for your desired products.

4. What payment methods are accepted? We offer various payment methods to facilitate seller transactions, ensuring seamless and secure payments. Sellers can choose the most suitable payment option for their needs.

5. How are shipping and delivery handled? Buyers are responsible for arranging shipping and delivery of the purchased products.

6. What support is available for buyers? Our dedicated support team is here to assist sellers with any questions or issues they may encounter. Whether it's technical assistance or guidance on marketplace policies, we're here to help.

7. What is your return policy? Our return policy ensures transparency and fairness in transactions. Once completed, transactions are non-reversible. However, if a product fails to match its listed condition, we facilitate returns for both buyers and sellers, promoting trust and satisfaction. Additionally, we do not accommodate returns for 'Change of Mind' and 'Sizing related' issues, ensuring a seamless shopping experience for all.

8. What happens if there is an issue with my order? In the event of an issue with your order, our customer support team is readily available to assist you. You can reach out to us for prompt resolution and support.

9. How can I track the status of my order? Get information on tracking your order's shipping and delivery progress via our platform.

10. What's the process for shipping label and packaging? The buyer will provide the shipping label with the necessary shipping details. The seller is responsible for arranging the shipping box or packaging for the product. Once the product is properly packaged, the seller can affix the provided shipping label and schedule pickup or drop-off with the chosen shipping carrier. This approach allows for seamless coordination between the buyer and seller while ensuring efficient and reliable shipping of the product.

11. What should I do if my item gets damaged during shipping? When shipping the item, please capture photographic evidence of its condition during packaging. If the item is damaged or lost during shipping, we'll assume responsibility and collaborate with our courier partners to investigate the matter thoroughly.

12. What information can I share with the seller? You're welcome to share pertinent details about the product itself, but refrain from sharing any additional personal or sensitive information beyond that. However, please refrain from sharing sensitive information such as telephone numbers, email IDs, credit card details, debit card details, UPI IDs, or banking information to ensure your privacy and security. Any attempt to solicit or provide contact or financial details will result in account suspension. Our platform provides secure channels for communication and payment processing to safeguard your personal data. Please note that we are not responsible for any information shared with the seller outside of our platform.